AD Energy Recruitment is partnering with a global clean energy and resource recovery technology provider to identify a Service Team Leader (SVL) to oversee and coordinate technical service operations across industrial and biogas facilities.
Milan, Italy (Field & Office-Based)
Industrial Plants | Renewable Energy | Biogas
This is a key leadership position responsible for ensuring the performance, safety, and reliability of technical service interventions — covering both scheduled maintenance and emergency response. The SVL will play a central role in customer satisfaction, operational planning, and team management, ensuring that service operations meet contractual, technical, and financial objectives.
Mission
Deliver an efficient and proactive technical assistance service — preventing, managing, and resolving electromechanical faults through both planned and reactive maintenance, while ensuring plant reliability and customer satisfaction.
Key Objectives
• Organize and oversee all service activities, ensuring adherence to safety, quality, and contractual timelines.
• Guarantee customer satisfaction through prompt, professional technical response.
• Manage maintenance schedules, budgets, and resources efficiently.
• Provide accurate technical and commercial evaluations of service activities.
• Promote continuous improvement and innovation in maintenance practices.
• Support the growth of service operations by identifying and promoting technical assistance opportunities.
Core Responsibilities
• Lead and coordinate field service teams and subcontractors.
• Manage customer relationships, providing clear communication and functional solutions.
• Oversee the scheduling, execution, and documentation of all maintenance interventions.
• Ensure accurate and timely reporting of site activities and performance data.
• Manage supplier relationships, review quotations, and approve modifications to enhance plant reliability.
• Develop and maintain tools for tracking maintenance history, intervention records, and user mapping.
• Stay up to date on sector innovations, maintenance technologies, and best practices.
• Promote the sale of technical service and maintenance solutions to existing and new clients.
Safety and Quality
• Enforce compliance with safety documentation (e.g., PSC, POS).
• Ensure that all employees and contractors are equipped with appropriate PPE and safety training.
• Maintain strict adherence to safety standards during all maintenance and service operations.
• Lead by example to promote a strong safety culture on-site and within the team.
Requirements
Below is a breakdown of the requirements for the role:
Education
Diploma or degree in one of the following technical disciplines:
• Civil Engineering
• Mechanical Engineering
• Electrical Engineering
• Chemical Engineering
Experience
• Minimum 3 years’ experience in maintenance or service management within industrial plant construction or renewable energy environments.
Technical Skills
• Strong understanding of service and maintenance contract management.
• Proven ability to coordinate multidisciplinary service teams.
• Skilled in customer relationship management and technical problem-solving.
• Proficient in budgeting, scheduling, and cost/revenue management for maintenance activities.
• Experience in supplier management, purchasing, and resource planning.
• Fluent in Italian; good command of English preferred.
Soft Skills
• Leadership skills with the ability to train, motivate, and qualify team members.
• Clear understanding of how service performance impacts company operations and sales strategies.
• Strong organizational and prioritization skills, with a focus on safety and customer satisfaction.
• Collaborative mindset with cross-functional communication abilities.
Desirable
• Knowledge of additional European languages.
• Experience within waste treatment, anaerobic digestion, or water treatment sectors.
