Technical Service Support Team Leader

Technical Service Support Team Leader

Posted 4 months ago

AD Energy is seeking a Technical Service Support Team Leader, based in Central Netherlands, on behalf of a world class manufacturer of premium solar and energy storage technology!

Our Client supply innovative and high-quality solutions compatible for the residential and commercial energy segments. With a renowned global name, this position is a fantastic opportunity to become a part of a great company and established team in the region.

This appointment will be ultimately be responsible for managing, coordinating, and growing a BENELUX regional team, ensuring the highest level of technical and service support to the company’s clients. This role will be responsible for a Tier 1/ 2 Engineers.

Key Responsibilities:

  • Report to Regional Service Director
  • Leadership and management of an experienced Tier 1 & 2 Technical Support Team
  • Set and strive to surpass performance objectives
  • Ensure that all technical support strategy, processes and information is clearly understood and aligned with all team members
  • Manage and review technical escalation processes and attend to the highest technical escalation
  • Liaise and work closely with Service Leaders and Centre in Head Quarters to resolve technical service and product issues
  • Collaborate with the Head Quarters R & D division to ensure technical products issue improvements are actions
  • Engage in the weekly conference meetings with the Tier 3 service team on technical support matters
  • Continually revaluate the performance of the service team, quality of service provided and customer client interaction
  • Ensure the integrity of the technical service support reporting systems and database
  • Conduct technical service and support training and on-boarding inductions to new employees
  • Deliver further guidance and training for the continual development of engineers in the team
  • Devise and advise partners on service solutions and service resources: ensure exceptional service support training to installers via a multitude of channels (training seminar, online webinar, new letters etc)
  • Work alongside the product and marketing team to create relevant and useful technical service and training materials
  • Keep a abreast of new technology advancements and product developments, receive direct training and product knowledge

Key Requirements:

  • Degree- educated within a technical field such as Electronic, Electrical Engineering, Power, and Renewables
  • Past and proven experience occupying a Technical Services and Support leadership role, a minimum of 4 years
  • Worked within a high-tech, power, smart energy or renewables service organisation, direct industry experience in Solar and Energy Storage would be highly advantageous
  • Possess a minimum of 5 years employment with a multi-national company with international service and support functions
  • Proven experience of quality training and management
  • A complete understanding and background in managing and improving service operations and processes
  • Must be client oriented and placing the interests of customers at the heart of solutions
  • Ability to work in a fast-paced environment, organise and attend to priority tasks
  • Work extremely effectively both on an independent level but also within a wider team setting
  • Strong analytical skills
  • Exceptional interpersonal skills
  • Must speak Dutch and English.

This is s a great opportunity to lead a diligent existing team yet grow the operation and ensure service excellence! To explore the position in further detail please reach out to:

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