Technical Service Engineer

Technical Service Engineer

Posted 2 months ago

AD Energy working in partnership with a prestigious Solar Technology Organisation to recruit a Technical Service Engineer. This position is a newly created role where the post-holder will become an integral part of a dedicated and innovative Service Support Team. Based in Germany, this role would be an ideal next move for a young-minded and tech savvy service or technical support professional.

Key responsibilities:

  • Attend to incoming online queries relating to technical product or system issues
  • Technical Support during installation, commissioning and operation of solar pv project
  • Provide technical advice and helpful resolutions over the phone and CRM to customers, including field technicians, installers, home and business owners
  • Utilizing expertise to solve technical problems and queries based in RTmon or monitoring permission level
  • Provide technical customer support on site with clients; trouble shoot and fix pv systems
  • Carry out fix or installation of PV accessories
  • Technical reporting, ensure the upkeep and accurate documentation of support activities on the database and local environment
  • Escalate customer queries to wider team if required
  • Coordinate with Regional Logistics Manager to ensure RMA unit are returned
  • Manage the arrival of FA/RCA units to HQ
  • Work with peers in the team to ensure the best level of customer services is provided

Key skill and requirements:

  • Possess a technical or engineering related degree or masters
  • A minimum of 2 years’ experience working in a fast-paced and dynamic technical support’ field services environment, preferably within Solar or Energy
  • Experience and knowledge of renewables or specifically solar would be highly advantageous
  • Excellent interpersonal and communication skills
  • A keen client and customer focus
  • Fluent proficiency in Polish, English, other
  • Strong analytical and problem-solving skills
  • A passion to develop and grow in a business

This position is offering a true opportunity to join a growing team and contribute success to the wider global organisation. A highly competitive salary and benefits package will also be rewarded to the post-holder. If you would like to learn more about this position and have a confidential discussion, please feel free to contact: chiu-yee.cheung@energy-recruitment.com.

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