Technical Field Service Engineer

Technical Field Service Engineer

Permanent
Bangkok
Posted 4 months ago

AD Energy working in partnership with a prestigious and global smart  solar technology organisation to recruit a Technical Service Engineer.

This position is a newly created role where the post-holder will become an integral part of a dedicated and innovative International Service Support Team. The ultimate responsibility of this position is to attend to all technical and product related field services queries and duties.

Home-based in Thailand, this role would be an ideal next move for a young-minded and tech savvy service or technical support professional, with direct experience with solar or pv inverter or optimiser product experience.

Key responsibilities:

  • Attend to incoming online queries relating to technical product or system issues
  • Technical Support during installation, commissioning and operation of solar pv project
  • Provide technical advice and helpful resolutions over the phone and CRM to customers, including field technicians, installers, home and business owners
  • Utilizing expertise to solve technical problems and queries based in RTmon or monitoring permission level
  • Provide technical customer support on site with clients; troubleshoot and fix pv inverters and solar systems
  • Carry out fix or installation of PV accessories
  • Conduct maintenance analysis on system
  • Technical reporting, ensure the upkeep and accurate documentation of support activities on the database and local environment
  • Escalate customer technical queries to wider team if required
  • Conduct and deliver technical product training
  • Coordinate with Regional Logistics Manager to ensure RMA unit are returned
  • Manage the arrival of FA/RCA units to HQ
  • Work with peers in the team to ensure the best level of customer services is provided
  •  Relationship maintenance with all partners and clients

Key skill and requirements:

 

  • Possess a technical or engineering related degree or masters, such as Power Engineering, Electrical Engineering, Electronics, Renewables.
  •  A minimum of 2 years’ experience working in a fast-paced and dynamic technical support’ field services position, preferably within Solar and PV
  • Experience and knowledge of renewables or specifically solar would be highly advantageous (Solar electronics, power converters, solar optimizers, energy storage systems)
  • Proven, field services and technical support experience
  • Excellent interpersonal and communication skills
  • A keen client and customer focus
  • Fluent proficiency in Thai and English
  • Strong analytical and problem-solving skills
  • Hands-on nature and flexible
  • Independent character
  • Worked in an international business
  • Willingness to travel- nationally
  • A passion to develop and grow in a business

 

This position is offering a true opportunity to join a growing team and contribute success to the wider global organisation. A highly competitive salary and benefits package will also be rewarded to the post-holder. If you would like to learn more about this position and have a confidential discussion, please feel free to contact: chiu-yee.cheung@energy-recruitment.com.x`

Alexander Daniels Group are committed to protecting the privacy of our candidates. When you apply for this role, your personal information will be uploaded to our database. We will keep in touch with you regarding industry updates and relevant communications about our services. For more information, please review our privacy policy.

Key Details

TypePermanent
Ref Number
Apply Now

Apply Online

A valid email address is required.
A valid phone number is required.
Mandatory field*