Technical After Sales Engineer

Technical After Sales Engineer

Permanent
Poland
Posted 4 months ago

AD Energy is working in partnership with a South East Asian Solar Power Electronics Manufacturer to recruit a Technical After sales Engineer. This position is a newly created role as a result of the clearly booming commercial operation for the business in Poland that will require technical assistance and support. The post-holder will therefore become an integral part of an established and growing European team.

Based at home -office in Poland, this role would be an ideal next move for a young-minded and tech savvy technical support or field services professional. The ultimate accountability of this role will be to manage and coordinate all technical queries and after-sales in Poland, supporting the Regional Sales Manager.Key responsibilities:

  • Attend to incoming online customer queries relating to technical product or system issues through CRM and phone
  • Provide technical advice and helpful resolutions over the phone and CRM to distributors, installers, home and business owners
  • Travel to sites to conduct field service assessment and management
  • Provide onsite technical field support during installation, commissioning and operation of solar pv projects
  • Utilizing expertise to solve technical problems and queries based on monitoring permission level
  • Carry out fix or installation of PV inverter and accessories
  • Technical reporting, ensure the upkeep and accurate documentation of support activities on the database and local environment
  • Escalate technical customer queries to wider service team in HQ if required
  • Conduct and deliver technical product training
  • Coordinate with Regional Logistics Manager to ensure RMA unit are returned
  • Manage the arrival of FA/RCA units to HQ
  • Work with peers in the team to ensure the best level of customer services and technical report is provided
  • Relationship maintenance with all partners and client

Key skill and requirements:

  • Possess a technical or engineering related Degree/Masters: Electronics, Electrical Engineering, Power Systems or Renewables for example
  • A minimum of 3 years’ experience working in a fast-paced and dynamic technical support’ and field services environment, preferably within Solar or Energy
  • Proven experience operating as a Field Service Engineer or Technical Support Engineer, or Customer Services Engineer
  • Experience and knowledge of renewables or specifically solar would be highly advantageous (Solar electronics, power converters, solar optimizers, energy storage systems)
  • Affinity and interest for innovative high-tech products
  • Excellent interpersonal and communication skills
  • A keen client and customer focus
  • Fluent proficiency in English and Polish is essential
  • Strong analytical and problem-solving skills
  • A passion to develop and grow in a business
  • Willingness to frequently travel nationally
  • High ability to operate under heavy workload and keep organised

This position is offering a true opportunity to join and contribute the success to the wider global organisation. A highly competitive salary and benefits package will also be rewarded to the post-holder. If you would like to learn more about this position and have a confidential discussion, please feel free to contact: chiu-yee.cheung@energy-recruitment.com.

 

 

Job Features

Job CategorySolar Energy

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Key Details

CategorySolar Energy
TypePermanent
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