Technical Key Account Manager

Job Description

 

AD Energy is collaborating with a prominent player in the renewable energy sector. The company focuses on optimizing the performance and efficiency of solar energy generation through advanced technologies such as power optimizers and inverters.

These technologies enable better energy harvesting from solar panels and enhance overall solar/ ess system reliability. The Company’s products are widely utilized in both residential and commercial solar installations, contributing to the widespread adoption of solar energy worldwide.

Additionally, the company offers monitoring and maintenance services to ensure optimal operation of solar power systems over time.

Our client is looking to extend their well-established team and offer the greatest support to B2B customers, hence seeking a Technical Account Manager.

This position will be the vital contact point between external premium partners and internal company disciplines. It is a position that fundamentally combines skills and knowledge from Commercial Account Management, Product Knowledge and Training, as well as Technical Aftersales Services.

Key Responsibilities:

  • Take the lead on all technical matters for designated strategic accounts
  • Devise customer service strategies aligned with key account client’s business objectives
  • Understand and review key accounts and client expectations to be considered and actioned
  • Oversee national technical support issues for customers, ensuring access to knowledge databases and application notes
  • Ensure high quality customer satisfaction with the company’s technology
  • Host regular technical calls and manage key projects requiring cross-functional coordination
  • Understand and review key accounts and client expectations
  • Serve as the primary liaison for Marketing, Support, HQ Marketing, and HQ R&D teams, ensuring company resources can meet customer requirements and deliver on commitments
  • Address any special issues or trends in customer territories and report- upkeep of local industry knowledge
  • Manage internal technical resources as necessary- formulate further resources for utilisation
  • Ensure alignment and comprehensive training for all levels within customer accounts (installers, designers, technical support engineers, sales support teams)
  • Handle customer suggestions for hardware or software feature changes

 

Key Requirements:

  • A minimum of 5 years’ experience in technical service and account management
  • Preferably possess a degree in Electrical Engineering or related field
  • Proven experience in the solar industry or Electrical Energy Technologies
  • Knowledge of industry practices and familiarity of account management
  • Occasional travel and customer-facing activities are expected
  • You should thrive in a fast-paced environment, being flexible and adaptive
  • Possess strong problem-solving skills
  • Excellent in cross-functional communication
  • Demonstrated ability to engage with strategic customers at all levels- junior staff to stakeholders
  • Focus on delivering high-quality customer service
  • Ability to manage projects effectively is essential
  • Proficiency in report-writing, data analysis, and project management
  • Familiarity with and functional knowledge of working with CRM tools, large data sets, monitoring and system platforms
  • Sound analytical and critical thinking skills
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